Contact Us
Good Connections
Start with a Conversation.
Clear communication starts with a clear understanding of the requirements. For product questions, project inquiries or after-sales support, contact the team by email.
Business & Project Inquiries
contact@mail.sowinglobal.com- Product Inquiries
- Project Sourcing
- Procurement Inquiries
- After-Sales Support
Start with These Four Details
Model numbers, drawings and parts lists help clarify product requirements and confirm compatibility.
- 01Material
- Stainless Steel / Brass / Carbon Steel
- 02Connections
- Male & Female Threads / Thread Standards
- 03Operating Conditions
- Media / Temperature / Pressure
- 04Order Details
- Quantity / Required Delivery Date / Destination
Precision Valves & Piping Hardware
SOWIN HARDWARE SYSTEMS
FAQ
Frequently Asked Questions
Answers to common questions about product selection and ordering.
Ordering ProcessWhat information is needed for a product inquiry?
A product inquiry should include the product name, material, connection size, thread standard, quantity and delivery location. Application-specific inquiries should also identify the fluid or gas, operating temperature and pressure. Product photos, drawings or parts lists may be attached to the email.
What if the connection type or material is uncertain?
Application details, photos of existing parts and measurements provide a starting point. Selection requires checking the material, male or female ends, connection size and thread standard on both mating components. Suitability should be confirmed against the relevant product specifications.
How are pricing, minimum order quantities and lead times confirmed?
Pricing, minimum order quantities and lead times depend on the product, specifications, quantity and delivery requirements. These details can be emailed to the sales team for confirmation of pricing and availability.
Can one inquiry cover multiple products for a project?
Yes. Valves, fittings and piping hardware can all be included in one list, with priority items clearly marked. A follow-up discussion can help confirm which items are available, along with pricing and delivery details.